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CUSTOMER PRIVACY POLICY
PenDrive's privacy policy covers the collection and use of personal information that may
be collected by PenDrive anytime you interact with PenDrive, such as when you visit our
website, when you purchase PenDrive products and services, or when you call our sales or
support associates. Please take a moment to read the following to learn more about our
information practices, including what type of information is gathered, how the information
is used and for what purposes, to whom we disclose the information, and how we safeguard
your personal information. Your privacy is a priority at PenDrive, and we go to great
lengths to protect it.
Why we collect personal information
Why do we collect your personal information? Because it helps us deliver a superior
level of customer service. It enables us to give you convenient access to our products
and services and focus on categories of greatest interest to you. In addition, your
personal information helps us keep you posted on the latest product announcements,
software updates, special offers, and events that you might like to hear about.
If you do not want PenDrive to keep you up to date with PenDrive news, software updates
and the latest information on products and services send us an email to
support@pendrive.com.my "Remove me from the Update list"
What information we collect
There are a number of situations in which your personal information may help us give
you better service. For example, we may ask for your
personal information when you're
discussing a service issue on the phone with an associate, downloading a software
update, registering for a seminar, participating in an online survey, registering
your products, or purchasing a product. At such times, we may collect personal information
relevant to the situation, such as your name, mailing address, phone number, email address,
and contact preferences; your credit card information and information about the PenDrive
products you own, such as their serial numbers, and date of purchase; and information
relating to a support or service issue. We collect information for market research
purposes - such as your occupation and where you use your computer - to gain a better
understanding of our customers and thus provide more valuable service.
When we disclose your information
PenDrive takes your privacy very seriously. Be assured that PenDrive does not sell or
rent your contact information to other marketers. To help us provide superior service,
your personal information may be shared with legal entities within the PenDrive group
globally who will safeguard it in accordance with PenDrive's privacy policy. There are
also times when it may be advantageous for PenDrive to make certain personal information
about you available to companies that PenDrive has a strategic relationship with or that
perform work for PenDrive to provide products and services to you on our behalf. These
companies may help us process information, extend credit, fulfill customer orders, deliver
products to you, manage and enhance customer data, provide customer service, assess your
interest in our products and services, or conduct customer research or satisfaction surveys.
These companies are also obligated to protect your personal information in accordance with
PenDrive's policies. Without such information being made available, it would be difficult
for you to purchase products, have products delivered to you, receive customer service,
provide us feedback to improve our products and services, or access certain services,
offers, and content on the PenDrive website.
At times we may be required by law or litigation to disclose your personal information.
We may also disclose information about you if we determine that for national security,
law enforcement, or other issues of public importance, disclosure is necessary.
How we protect your personal information
PenDrive takes precautions - including administrative, technical, and physical
measures - to safeguard your person
al information against loss, theft, and misuse,
as well as unauthorized access, disclosure, alteration, and destruction.
You can help us by also taking precautions to protect your personal data when you are
on the Internet. Change your passwords often using a combination of letters and numbers,
and make sure you use a secure web browser like Safari.
Cookies and other technologies
As is standard practice on many corporate websites, PenDrive's website uses "cookies"
and other technologies to help us understand which parts of our websites are the most
popular, where our visitors are going, and how much time they spend there. We also use
cookies and other technologies to make sure that our online advertising is bringing
customers to our products and services. We use cookies and other technologies to study
traffic patterns on our website, to make it even more rewarding as well as to study the
effectiveness of our customer communications. And we use cookies to customize your
experience and provide greater convenience each time you interact with us.
As is true of most Web sites, we gather certain information automatically and store it
in log files. This information includes internet protocol (IP) addresses, browser type,
internet service provider (ISP), referring/exit pages, operating system, date/time stamp,
and clickstream data.
We use this information, which does not identify individual users, to analyze trends, to
administer the site, to track users' movements around the site and to gather demographic
information about our user base as a whole. PenDrive will not use the information
collected to market directly to that person.
In some of our email messages we use a "click-through URL" linked to content on the
PenDrive website. When a customer clicks one of these URLs, they pass through our web
server before arriving at the destination web page. We track this click-through data
to help us determine interest in particular topics and measure the effectiveness of
our customer communications. If you prefer not to be tracked simply avoid clicking text
or graphic links in the email.
RETURN POLICY
Received your goods in bad condition or defective? Not a problem.
Send back the broken items within 7 days of delivery.
We will exchange a new one of your purchase.
Accepted Items:
PenDrive will accept returns on USB Flash Drives, Memory Cards & Portable Hard Disk only.
PenDrive must receive the merchandise within 7 days of delivery. Because our great values
change frequently as we locate new and exciting deals for you, our 7-day return policy
gives you time to return a purchase.
Items must be returned with their original packaging with the PenDrive warranty card
still intact.
Please test the products upon received.
Return shipping is at your expense, using the carrier of your choice except if the
purchased product is Dead On Arrival (DOA).
We will email you to confirm receipt of your return package. After we have received
your return, inspected it, and approved it for an exchange, we will deliver it to you
within 7 working days.
PenDrive Shipping Address:
Merchant Square @ Tropicana,
B-02-22, Block B,
No.1, Jalan Selatan 1, PJU3,
47410 Petaling Jaya,
Selangor D.E., Malaysia
Items not accepted for returns:
No returns, or exchanges will be accepted on the following items: (i) Accessories
(such as PenSkinZ), (ii) Software
These items are for FINAL SALE only.
If your items are eligible for return, please send an email to our return department
at order@pendrive.com.myThis e-mail address is being protected from spam bots,
you need JavaScript enabled to view it for a Return Authorization number.
Late Returns
We can accept returned merchandise for up to 7 days from the date of delivery.
Unfortunately, items received after the 7-day return period cannot be accepted
for an exchange, and your package will be returned to you.
Returning Heavy or Bulky Items
Certain products have special return instructions due to their size or weight.
To retur
n them, please contact Customer Service for return instructions.
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